Refund policy
Return & Refund Policy
We take great care in curating each box with high-quality, kid-safe, and exciting products! However, if something isn’t quite right, here’s what you need to know:
Returns
Due to the nature of our subscription boxes, we do not accept returns for change of mind. Each box is a surprise, and we cannot exchange items once they have been shipped.
30-Day Money-Back Guarantee (First-Time Orders Only)
We want you to absolutely love your Mademoiselle Sunshine experience.
If you're not satisfied with your first box, you're eligible for a refund or store credit within 30 days of receiving your order.
To qualify:
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This applies to first-time customers only
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Items must be unused and in original condition
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You must contact us within 30 days of delivery
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Return shipping (if required) is the responsibility of the customer
To request a refund or credit, please email support@mademoisellesunshine.com with your order details and feedback.
Our goal is to make gifting magical, not stressful 💛
Damaged or Missing Items
If an item arrives damaged or something is missing from your box, please contact us within 7 days of receiving your order with a photo of the issue. We’ll do our best to send a replacement item (if available) or offer a suitable solution.
Refunds
Refunds are only issued in the following cases:
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Your box is lost in transit and cannot be delivered
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You receive a damaged or faulty product, and a replacement is not available
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We made an error with your order
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You qualify under our 30-Day Money-Back Guarantee for first-time orders
Refunds will be processed back to the original payment method and may take 5–10 business days to appear in your account.
If you have any concerns, don’t hesitate to reach out at support@mademoisellesunshine.com — we’re here to help! 💛
